Every business owner is well aware of the significance of customer support services. Internet businesses that provide products and services to their valuable customers know the importance of an excellent customer support system. It not only helps adding new customers to the business database but also ensures customer retention by satisfying their questions and disputes regarding proactively and diligently.
In this fast paced age of competition you need to provide 24/7 customer support service to satisfy the needs and wants of your customers as well as maintain a friendly customer relationship.
Virtual customer support assistant tasks:
- Email support for customers
- Technical support for customers
- Live chat support
- Compose customer related technical documents
- Collect feedback from the customers and suggest recommendation to improve services
- Manage new feature requests and pass them along to the team
- Assign help desk tickets to customer support team members
Your virtual assistant can keep the ball rolling even in your non business hours. Hire your assistant and get the most out of his/her services today!